How It Works

Creating your memorial jewellery is a deeply personal process, and we are here to guide you every step of the way with care, respect, and attention to detail.

🛒 Placing Your Order

You are welcome to place your order either through our online Etsy shop or directly with us — whichever feels most comfortable for you. Our care, craftsmanship, and personal service remain exactly the same whichever route you choose.

Ordering through our Etsy shop offers a safe and secure way to purchase, with added benefits including:

  • Secure checkout through a trusted third-party platform
  • Buyer protection and order security
  • A wide range of payment options, including debit and credit card, PayPal, Klarna, and Clearpay
  • The convenience of managing your order through a familiar marketplace
  • Reviews and purchase history all kept in one place

For those who prefer a more personal approach, we are also very happy to work directly and can send a private invoice on request.

Direct payment options include:

  • Bank transfer
  • Debit or credit card
  • PayPal
  • Private invoice payments

Whether you order through Etsy or directly with us, your experience will be seamless, secure, and thoughtfully handled from start to finish.

📦 Sending Your Inclusions

We offer a collection kit to make this process simple and safe.

This includes:

  • Secure packaging for your inclusions
  • Clear instructions
  • A prepaid return envelope

Alternatively, you can send your inclusions using your own packaging if preferred. We recommend sending only a small amount, as only a tiny quantity is needed. All materials are handled with the utmost care and respect throughout the process.

📝 After You Order

Once your order is placed, you will receive an order form via email. This allows you to personalise your piece to ensure your jewellery is created exactly as you envision.

🤍 Inclusion Placement

Decide how your inclusions appear — fully visible, softly blended, or hidden within the design.

🎨 Colour Choices

Choose from a wide range of colours to complement your style or reflect something meaningful to you.

✨ Special Requests

Tell us about any personal touches you’d like to include to make your piece uniquely yours. Engraving is also available where suitable.

✨ Creating Your Jewellery

Once your inclusions are received, your piece is carefully handcrafted.

Each stage is completed with precision and care to ensure a high-quality, lasting finish.

As all items are made to order, turnaround times may vary depending on the design, with gold  pieces typically taking longer due to their bespoke nature.

🎁 Packaging, Care & Aftercare

Each piece is beautifully presented in our branded packaging, carefully prepared for gifting or safekeeping.

You also have the option to enhance your order with:

  • An inclusions certificate, with optional photos
  • A gift card with your personalised message